CUSTOMER CARE


 

GENERAL INFORMATION

For general questions or questions about your order, please reach out to info@laneandlanae.com. 

 

RETURNS, EXCHANGES + REPAIRS

Because our pieces are handmade to order and sized to fit you, we do not accept returns. We do however offer repairs + resizing free of charge + you can request a repair or resize at any time. 

We will consider exchanges, as we understand some pieces are ordered as gifts. To start the process, email our team at info@laneandlanae.com. 

 

SHIPPING

All of our designs are handmade to order in Los Angeles and can take up to 14 business days to be created and delivered to you. If you wish to receive your items sooner, please email info@laneandlanae.com and we would be happy to work with your time frame for delivery. 

 

MATERIALS

All of our designs are handmade and available in yellow, rose, and white gold. We use high quality, conflict-free VS1 diamonds and 14k gold  in all of our designs. We also offer precious stones that can be special ordered in each of our designs. If you prefer a different diamond clarity, color or size, feel free to contact us about a special order at Info@laneandlanae.com.

 

SIZING

We recommend visiting your local jeweler to ensure proper sizing as well as reviewing our size guide. Each item has specific notes on sizing and we would be more than happy to help you choose what is right for you.

 

SPECIAL + CUSTOM ORDERS

Since all of our designs are handmade to order, we offer customization for all of our collections. We also offer custom orders for wedding bands and engagement rings and new customized pieces. 

If you would like to place a special order, please email us at info@laneandlanae.com or fill out our custom order form and we will guide you through the creative process! 

Special orders often require a longer delivery time, as we are working to source quality materials to fulfill your request.

 

WHOLESALE

For wholesale orders please contact us at sales@laneandlanae.com or fill out our wholesale order form here.