Customer CARE

 

GENERAL INFORMATION

For general information or questions about your order, please reach out to info@laneandlanae.com.

 

RETURNS, EXCHANGES + REPAIRS

Returns will be excepted within 7 days of purchase if a claim has been made within 24 hours of receipt of item, noting a valid reason for the return. Please email claims to info@laneandlanae.com to start the process.

In an effort to remain as β€œgreen” and eco-friendly as possible, we do not encourage returns and the customer may be subject to a 20% restocking fee.

Items purchased in our sample sale are final sale and cannot be returned or exchanged.

You may request a repair or resize at any time. Customer may be required to cover additional costs for repairs.

*Please note: Orders placed during the month of December will have until Jan. 2nd to request a return. Customer subject to a 20% restocking fee.

 

SHIPPING

All of our designs are handmade to order in Los Angeles and can take up to 14-21 business days to be created and delivered to you. If you wish to receive your items sooner, please email info@laneandlanae.com and we would be happy to do our best to work within your time frame for delivery.

All items will be shipped with a signature required to ensure safe delivery. International orders may require longer delivery time and customer is responsible for any duties or taxes.

In our commitment to stay as eco-friendly as possible, you will not receive a paper copy of your invoice. Please reference your order confirmation email for order details.

*Please note: Orders placed after December 12th are not guaranteed to arrive by Christmas.

 

MATERIALS

Each Lane + Lanae design is available in fair trade, reclaimed solid 14k yellow, rose, and white gold. We use ethically sourced SI1-VS1, G-H diamonds and high quality gemstones in all of our designs. We also offer platinum and 18k gold upon request for any of our designs, as well as higher quality stones.

Please note that since each piece is handmade-to-order, diamond color, weight, and clarity is subject to change slightly and the amounts stated on individual product pages are approximate. Items are sourced and handmade to order and are subject to slight differences among each piece.

 

SIZING

We recommend visiting your local jeweler to ensure proper sizing as well as reviewing our size guide. Each item has specific notes on sizing and we would be more than happy to help you choose what is right for you. Please email info@laneandlanae.com with any questions.

 

ONE OF A KIND + CUSTOM ORDERS

Since all of our designs are handmade to order, we offer customization for all of our collections. We also offer custom orders for wedding bands, engagement rings and new custom designs.

If you would like to place an order for a custom, one-of-a-kind design, please email us at info@laneandlanae.com or fill out our custom order form and we will guide you through the creative process.

*Please note: Special orders often require a longer delivery time, as we are working to source quality materials to fulfill your request.

 

WHOLESALE

For wholesale orders + inquiries please fill out our wholesale form here or email us at Sales@laneandlanae.com.