CUSTOMER CARE

 

General Info

The Lane + Lanae team is available Monday-Friday, 9am-5pm PST. We apologize if you have attempted to contact us unsuccessfully. We are working on getting back to you as soon as possible! For the fastest response, we recommend contacting us by email.

For general questions please reach out to info@laneandlanae.com. For questions about your order please email sales@laneandlanae.com with your order number in the subject line. 

 

Returns + Exchanges

Although we hope that you love your L+L piece we do understand that you may need to return your item. We offer a 7 day return or exchange policy. For a full refund or exchange, the item must be in the same condition as when it left the Lane + Lanae headquarters. 

To start the return process, just email our team at info@laneandlanae.com, noting a valid reason for the return.

 

Repairs

Although we pride ourselves in quality designs + materials, we know accidents can happen. If a mishap should occur, please reach out to us via info@laneandlanae.com to request a repair. Customers are responsible for any costs that may occur. 

 

Shipping

Your Lane + Lanae design comes in a custom jewelry box and is wrapped with the utmost care and we ship all our designs via UPS.

All of our designs are handmade to order in Los Angeles and can take up to 14 business days to be created and delivered to you. If you wish to receive your items sooner than this window, please email info@laneandlanae.com and we would be happy to work with your time frame for delivery. 

 

Special orders

Since all of our designs are handmade to order, we do offer customized orders for all of our collections. Often our clients choose to order one of our designs with a different size or clarity diamond. 

We love to custom design pieces for you, especially for your special day! Which is why we also do custom designed engagement rings + wedding bands.

If you would like to make a special order, please email the L+L team at info@laneandlanae.com and we will guide you through the creative process! 

Special orders often require a longer delivery time, as we are working to source quality materials to fulfill your request. A member of the L+L staff will confirm any additional charges or time for delivery.

 

Materials + Sizing

All of our handmade designs are available in yellow, rose, and white gold. We use conflict free SI1 GH diamonds and 14k gold  in all of our designs. However, if you prefer a different diamond clarity, color or size, feel free to contact us about a special order at Info@laneandlanae.com.

We recommend visiting your local jeweler to ensure proper sizing as well as reviewing our size guide.

 

Wholesale

For wholesale orders please contact us at sales@laneandlanae.com.