Customer CARE

 

GENERAL INFORMATION

For general questions or questions about your order, please reach out to info@laneandlanae.com.

 

RETURNS, EXCHANGES + REPAIRS

Returns will be excepted within 7 days of purchase if a claim has been made within 24 hours of receipt of item, noting a valid reason for the return. Please email claims to info@laneandlanae.com to start the process.

You may request a repair or resize at any time. Customers may be required to cover additional costs for repairs or resizing.

*Please note: Orders placed during the month of December will have until Jan. 2nd to request a return. 

 

SHIPPING

All of our designs are handmade to order in Los Angeles and can take up to 14 business days to be created and delivered to you. If you wish to receive your items sooner, please email info@laneandlanae.com and we would be happy to work with your time frame for delivery.

*Please note: Orders placed after Dec. 12th are not guaranteed to arrive by Christmas.

 

MATERIALS

Each Lane + Lanae piece is available in solid 14k yellow, rose, and white gold. We use ethically sourced SI1-VS1, G-H diamonds and high quality gemstones in all of our designs. We also offer platinum and 18k gold upon request for any of our designs, as well as higher quality stones.

Please note that since each piece is handmade-to-order, diamond color, weight, and clarity is subject to change slightly and the amounts stated on individual product pages are approximate. 

 

SIZING

We recommend visiting your local jeweler to ensure proper sizing as well as reviewing our size guide. Each item has specific notes on sizing and we would be more than happy to help you choose what is right for you. Please email info@laneandlanae.com with any questions.

 

ONE OF A KIND + CUSTOM ORDERS

Since all of our designs are handmade to order, we offer customization for all of our collections. We also offer custom orders for wedding bands, engagement rings and new custom designs.

If you would like to place a special order for a one-of-a-kind design, please email us at info@laneandlanae.com or fill out our custom order form and we will guide you through the creative process.

Please note that special orders often require a longer delivery time, as we are working to source quality materials to fulfill your request.

 

WHOLESALE

For wholesale orders + inquiries please fill out our wholesale form here or contact our sales team at Lauren@megamegaprojects.com.