CUSTOMER CARE

General Information

For general information or questions about your order, please reach out to info@laneandlanae.com.

We are proud to be part of the Female Founder Collective (FCC) as a female founded and owned business.

Female Founder Collective

 

Returns & Exchanges

Returns will be accepted if requested within 7 days of receiving your item, noting a valid reason for the return. Please email claims to info@laneandlanae.com to start the process.

Orders placed during the month of December will have until January 2nd to request a return or exchange.

Customer subject to a 15% zero waste restocking fee.

 

Repairs & Resizing

You may request a repair or resize at any time. Customer may be required to cover any additional costs. Please email info@laneandlanae.com to request a repair or resize.

 

Shipping

All of our jewelry designs are handmade to order and can take up to 14-21 business days to be created and delivered to you unless otherwise stated on individual product pages. All items will be shipped with a signature required to ensure safe delivery.

If you wish to receive your order sooner, please request a rush delivery in the notes at checkout and include the date you'd like to receive your item by. We will do our best to honor your request. You can also email us at info@laneandlanae.com to request a quicker delivery time.

International orders may require longer delivery time and customer is responsible for any duties or taxes.

In our ongoing commitment to sustainability, your order will be shipped in eco-friendly packaging and you will not receive a paper copy of your invoice. Please reference your order confirmation email for order details.

*Please note: Orders placed after December 2nd are not guaranteed to arrive in time for the December gift giving holidays. However, we will do our best to work within the timeframe. Please specify if your order is a gift and the date you'd like to receive by in the notes at checkout.

 

Materials

All materials sourced to make our products are ethical, eco-friendly, and high-quality. Our gold is fair trade, reclaimed and is available in both 14k and 18k yellow, white, and rose. Our diamonds are SI1-VS1, G-H quality, ethically sourced from accredited diamond suppliers and conflict-free.

Please note that since each piece is made and often sourced to order, diamond specifications stated on individual product pages are approximate and are subject to slight differences.

 

Sizing

We recommend visiting your local jeweler to ensure proper sizing. We would be more than happy to help you with sizing. Please email info@laneandlanae.com with any questions.

 

One-of-a-kind & Custom Orders

If you would like to place an order for a custom, one-of-a-kind design, please email us at info@laneandlanae.com and we will guide you through the creative process.

*Please note: Special orders often require a longer delivery time, as we are working to source quality materials to fulfill your request.

 

Jewelry Care

If you wear your jewelry regularly, we suggest you clean it as often as once a week. We recommend removing your jewelry during workouts, bathing, beach or pool days, and before bed at your discretion.

To ensure your stones remain tight in their settings and do not come loose over time from harsh wear, consider having your jewelry checked by a local jeweler annually.

 

Diary Entries

While the information in our diary is meant to be informative and helpful, they are merely our opinions and are only meant as suggestions. Please always use your best judgement and consult your team of doctors, practitioners and personal guides before taking any advice.

 

Wholesale

For wholesale orders and inquiries please email us at Sales@laneandlanae.com.